Q: What about your Membership?
A: You no longer need a membership to attend any event within the Starlite Room!
Q: Is the Starlite Room accessible for people with mobility issues?
A: Unfortunately the Starlite Room (including Temple Bar) and River City Revival House does not have wheelchair access. Our near centennial building also has quite a bit of stairs which has also been an issue for people with limited mobility. If you, your friend or family member are in a wheelchair or have limited mobility issues please contact us at email@example.com or firstname.lastname@example.org with the subject line “Mobility Issues” our friendly staff and ownership group is more than happy to accommodate any special needs, including wheelchair.
Q. Does the Starlite Room have a Safer Spaces & Inclusion Policy?
A. Yes. Which you can read HERE.
Q: Where can I find parking?
A: There is a covered paid parking structure and a paid open lot directly across the street from the venue as well as a larger paid lot just past the venue on the Southside. There is also metered parking available on most of the streets in the downtown area including directly in front of the venue on 100 Avenue and on MacDonald Drive. Please be sure to read all signs carefully so you do not get a ticket.
Q: What time do people start to line up?
A: Unfortunately there is no answer to this question as it varies from event to event and depends on the feelings of the individual ticket buyers. ALL ENTRY IS FIRST COME FIRST SERVED so the earlier the better to ensure enough time if there is a line up. If you would like to line up before the doors open, we ask that you do it no more than an hour in advance.
Q: How early can I get into the venue?
A:The earliest time you will be allowed into the venue is when the doors open, which is the time that is printed on your ticket and/or posted online (varies from event to event). Please watch our social media pages for more information. River City Revival House is currently open Wednesday through Saturday 5pm to 12am, join us for food and drinks prior to the main doors opening. River City Revival House is located in the underbelly of the Starlite Room.
Q: Do I need identification to enter the venue?
A: Yes – unless otherwise stated as an All Ages event shows are 18+ and you must be able to present a valid photo government ID for entry.
Photograph identification must be presented upon request; any of the following are acceptable:
1) Alberta Registries Operator’s Licence
2) Alberta Registries Identification Card (This non-driver’s identification is available through private registry offices)
4) Armed Forces Identification Card
5) Out-of-Province Photo Operator’s Licence
6) Certificate of Indian Status
7) Immigrant Authorization
8) Permanent Resident Card
In the event the required photographic identification appears not to be genuine, then a second piece of identification from the following list will be requested:
1) Birth Certificate
2) Citizenship Certificate
3) Baptismal Certificate
4) Foreign Government Visa
5) Fire Arms Certificate.
The Starlite Room uses the Servall ID scanning system and together with local Safety Compliance teams strive to create a safe environment for all. Servall complies with privacy laws and regulations – no information is shared or sold with any 3rd parties.
Q: Do you have a dress code?
A: Not really, other than shoes, pants (skirts or shorts) which must be worn at all times. Offensive attire, including (but not limited to) hate symbols, gang, criminal organizations, hate group related attire/colours, or culturally appropriative attire, is not welcome at Starlite Room and River City Revival House. Such attire may be grounds for removal from our venues and events and may result in a permanent ban from our venues and events.
Q: What are wristbands for?
A: Proof of entry. Proof that drinking age has been verified – the Starlite reserves the right to ask for ID at any time. Wristbands allow patrons in and out privileges when re-entry is allowed (18+ only).
Q: Do you have a coat check?
A: Yes we do. The coat check for the Starlite Room (full room shows) and Temple Bar shows is located at the back of the room across from Temple bar and next to the ATM’s (turn right when after clearing security and box office) and it is at the left of the stairs. The Starlite Room (half room shows) coat check is located on the left at the bottom of the stairs when entering through the main double doors. Our coat check is only open seasonally (or on nights with particularly bad weather). If the coat check is closed please ask anyone of our friendly staff for assistance.
Coat Check Rules:
Only one coat and one book backpack size or smaller bag per person.
Every item will receive a ticket.
You MUST have all your tickets to receive all of your belongings. NO EXCEPTIONS.
Any items left at the end of the night will be locked up until the next operating day.
Any abuse of staff and/or other patrons will not be tolerated.
Please DO NOT check valuables as the venue cannot be held responsible for any lost or stolen items.
Q: Is there seating?
A: The Starlite Room and Temple Bar are general admission venues and are primarily standing room only. There is seating in the back half of the room (for both venues, although it is extremely limited) for those wanting to sit down or have a quieter area away from the main stage area. This area has a limited view of the main room however on occasion there are TV monitors which display a live feed of the stage. If you anticipate requiring assistance due to mobility issues please contact us in advance at email@example.com with the subject line “mobility issues”.
Q: Can I eat at the venue/ is there food?
A: No outside food or drink is permitted. On occasion we offer popcorn, spring rolls, and pizza by the slice. River City Revival House (located in the underbelly of the Starlite) offers a full menu 7 days a week, until 1am. Reservations are not required but are highly suggested prior to a Starlite event. For reservations please email firstname.lastname@example.org
Q: What time does the band start / what time does a band finish?
A: The set times (when each artist plays) varies from day to day and event to event, we will post all event information once it has been confirmed on the event link on our Facebook Page. It should be noted that all set times are approximate and subject to change due to unforeseen circumstances but all efforts will be on schedule more often than it will not be.
Q: Can I take pictures?
A: Pictures are permitted with cell phones and point and shoot cameras only. SLR body cameras (cameras w/ removable lens), iPads, and video recorders are not permitted without proper permission granted directly by the promoters and/or artists directly, press passes may be required.
Please be courteous of other patrons and especially the performers and mind your camera flash.
Q: I’ve lost or misplaced a belonging at an event, who do I contact?
A: Please contact email@example.com our staff will do their best to locate your belongings.
Q: I am an artist and would like to play at the Starlite Room, who do I contact in regards to bookings?
A: Please contact firstname.lastname@example.org with as much information as possible. Due to the high volume of inquiries we often ignore emails with just a one sentence inquiry, or a music link. Typically we book all venues approximately 3 months in advance.
Q: I’m looking to host a private event, corporate event or wedding, who do I contact?
A: Please contact email@example.com